What our clients say
We actively encourage our clients to provide feedback on the care and service provided to ensure we are continually reviewing and developing what we do to provide the highest standards of care. Here are just a few of our recent customer comments:
"Very pleased with your care and service, my pet received excellent care whilst staying overnight."
"Very thorough and caring at every step of the way."
"Efficient, friendly, knowledgeable staff. Excellent treatment of pets."
"All staff are friendly and nothing is too much trouble. The vets are very approachable and show kindness to our pet."
"Staff were all very attentive and sensitive to the problem with my dog and also how this affected me. Their kindness and patience was wonderful."
"Everyone we have dealt with so far has been excellent. They have been efficient yet caring and compassionate. Mary in particular has been fantastic and is clearly extremely knowledgeable and experienced without being patronising and clearly cares a great deal about the animals in her care."
"Have never had such detailed information about the treatment given. Caring friendly but professional staff. Best vets ever."
"The way you explained things made it easy for me to understand what was going on and the care you gave my cat was excellent."
"I can't think of anything that could be improved - everyone was absolutely fantastic and they way everything worked was explained so clearly from start to finish which I am so grateful for during a very stressful time. Even after George left the vet, we have been able to speak to the vet who dealt with him to double check some things and this has helped put my mind at ease. Thank you everyone, you have made such a difference to both me and George x"
"You have shown a high level of professional practice and caring towards our pet Gwion while he was with you and we appreciate this during a period for us of great anxiety."
"Early appointment offered. Friendly staff and very understanding, caring vet (Rebecca)."
"Outstanding vets nurses physio and all such caring staff the treatment and respect shown to Harry our dog and to ourselves and the constant updates on his recovery were exceptional. We feel very grateful for the speed of his diagnosis and treatment and we will always be thankful to you all with much appreciation Martine and Paul and Harry ONeill."