Please pass on my gratitude to the entire staff there who have helped make a really traumatic time as smooth and hassle-free as possible. Everyone there was exemplary in their conduct and manner – you are all a credit to the business.

Excellent service from the front desk to the surgeons, so lovely, helpful, thoughtful and caring from start to finish.

Just wanted to send an email to give you a little update on Eddy Evans/Macdonald (springer spaniel).

We also just wanted to thank all the team so much for the amazing care that you provided him back in August when he was very poorly.

He’s doing so well, gained weight, looking healthy and back to his normal happy self. We’re honestly forever grateful for to your amazing team for saving our little man.

The cancer specialist vets are fantastic. They show compassion and empathy.

As we arrived at your practice, we were greeted by friendly reception staff and then we met Francesca. She referred to Alfie instantly as “our boy” – something so little but absolutely put us at ease straight away knowing he was in safe hands. An hour passed as we sat in our car with the covid restrictions not allowing us to come in to the practice. We were then given the devastating news that Alfie’s gall bladder was so big that he would need to have risky surgery the following day to remove it. This information was given to us, by Francesca, who remained professional as we were clearly devastated, gave us all the information we needed and allowed us to see Alfie before we headed home to Liverpool.

We were then called the next morning by Alfie’s surgeon, Georgia, who again was reassuring and very informative. She answered any questions we had and we are eternally grateful for everything she did during what sounded like a complicated surgery. Thank you Georgia.

Thankfully, ours is a happy ending and Alfie is doing fantastic. We have our happy, bouncy boy back and it is down to you all.

Keep doing what you are doing as I’m sure we aren’t the only ones who owe Northwest Veterinary Specialists a massive thank you.

Thank you for getting “our boy” back to us safely.