Exceptional Care, Specialist Expertise

Welcome to Northwest Veterinary Specialists

Multi-disciplinary, specialist-led referral hospital with a team of over 120 people,
providing the highest quality of treatment and holistic care for pets 24/7, 365 days a year

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Pet Owners

If your pet has been referred to us, find out what expect on your visit, answers to FAQ’s and payment information here.

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Veterinary Professionals

Information for Veterinary Professionals can be found here.

About Us

Northwest Veterinary Specialists provides specialist veterinary services to veterinary practices in North West England and North & Mid Wales

With all our departments led by specialists, our multi-disciplinary team and extensive facilities provide a complete service for our patients. From on-site MRI and diagnostic imaging team, to industry-leading operating theatres and recovery areas, we can help your pet return to a fit and active life. Our specialist vets in orthopaedics, oncology, soft tissue surgery, internal medicine, neurology and neuro-surgery are supported by specially-trained veterinary nurses, on-site anaesthestists, and physiotherapists.

We’re located just off J12 of the M56 in Sutton Weaver, Cheshire - convenient for travel from North West England, North and Mid Wales and further afield.


Our Services

What we can help you with


Anaesthesia & Analgesia

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Diagnostic Imaging

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Internal med

Internal medicine

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Neurology & Neurosurgery

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Ortho Surgery

Orthopaedic Surgery

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Soft Tissue

Soft Tissue

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Veterinary Physiotherapy

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Meet the Team

Prue Neath

Clinical Director / Soft Tissue Clinician

Jenny Pearson

Practice Manager

Mary Marrington

Head of Oncology

Nick Macdonald

Orthopaedic Surgeon

Luca Motta

Head of Neurology

Rachel Burrow

Head of Surgery

Rebecca Littler

Head of Internal Medicine

Perrine Benmansour

Head of Anaesthesia/Pain Management

Job Vacancies

Job Title: Client Services Administrator – part time
Location: Northwest Veterinary Specialists – Sutton Weaver, Cheshire
Reports to: Client Services Team Leader
Hours: 24 hours per week

Job Purpose

Northwest Veterinary Specialists is a multi-discipline veterinary hospital with an opportunity for someone to join the Finance team. This exciting new role will work across all areas of the finance team to meet the challenges within each area, including credit control and debt management, claims administration and providing essential cover within team, initially on a 12-month fixed term contract basis.
The ideal candidate will have a positive attitude, used to working under pressure effectively with a high attention to detail, and in a fast-paced environment. We are looking for someone to make an important contribution to the effective delivery of finance and administration functions.


Credit Control:

  • Responsible for managing the debt at NWVS, ensuring any unpaid claims, shortfalls, failed payment plans or failure to pay clients’ accounts are fulfilled.
  • Aged debt reporting, including breakdown between insured and private clients
  • Maintain and update the Debtors trackers and PMS, to resolve any queries
  • Liaising with approved debt collection agencies, when required
  • Taking card payment from clients and issuing refunds, over the telephone.

Claims Administration:

  • Processing and submitting all insurance claims forms, via online portal, E-claims or paper claims to Insurance companies and resolving Insurance companies and client queries
  • Updating Insurance tracker with information regarding the claim
  • Liaising with Veterinary surgeons to ensure that all reports, results are available at the time of processing the claims

Accounts Payable:

  • Checking/approving supplier invoices against purchase order log, seeking authorisation required
  • Dealing with and resolving central team or supplier account queries

Hours and how to apply

24 hours per week – across Monday – Friday – full shift pattern to be discussed.
Salary: between £21,000 - £22,000 per annum pro rata - depending on experience
Please send all CVs and covering letters to Jenny Pearson [email protected]
Closing Date: Friday 26 November 2021


What our clients say


Very pleased with your care and service, my pet received excellent care whilst staying overnight.


Very thorough and caring at every step of the way.


Efficient, friendly, knowledgeable staff. Excellent treatment of pets.


All staff are friendly and nothing is too much trouble. The vets are very approachable and show kindness to our pet.


Staff were all very attentive and sensitive to the problem with my dog and also how this affected me. Their kindness and patience was wonderful.


Early appointment offered. Friendly staff and very understanding, caring vet (Rebecca).


Have never had such detailed information about the treatment given. Caring friendly but professional staff. Best vets ever.

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